Shipping & Returns

At Riviera, we want every order to be simple, reliable and stress-free. Below you can find information about our shipping times, delivery process and return policy.

Shipping

We offer FREE Standard Shipping on all orders.

Standard Shipping

  • Cost: Free
  • Estimated delivery time: 2–6 business days

Delivery times are estimates and may vary depending on the destination country, local postal services, courier operations, customs procedures, public holidays, periods of high demand and other circumstances outside of our direct control.

For this reason, some orders may take longer than the estimated delivery timeframe.

Once your order has been processed and dispatched, delivery will be handled by the relevant shipping carrier.

If your order is taking longer than expected or you experience any issue with your delivery, please contact our 24/7 Customer Support team. We will be happy to assist you and check the status of your order.

Order Processing

Orders are prepared for shipment as quickly as possible.

During periods of increased demand, promotional events, public holidays or exceptional circumstances, processing and delivery times may occasionally be extended.

Please make sure that the shipping information provided at checkout is complete and accurate. Riviera cannot be held responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Delivery Delays

While most orders arrive within the estimated delivery timeframe, delays can occasionally occur.

Delivery times may be affected by factors including:

  • Destination country
  • Local courier networks
  • Customs or border procedures
  • Weather conditions
  • Public holidays
  • High-volume periods
  • Transportation disruptions
  • Other circumstances outside our reasonable control

If your order has not arrived within the expected timeframe, please contact our Customer Support team so we can assist you.

Free 30-Day Returns

We want you to feel confident when shopping with Riviera.

We offer free returns within 30 days of receiving your order.

If you are not satisfied with your purchase, you may contact our Customer Support team within 30 days of delivery to request a return.

Our team will provide you with the necessary return instructions.

Please do not send a return before contacting us, as returns sent without prior authorization may experience delays in processing.

Return Conditions

To be eligible for a return, the item should generally:

  • Be returned within 30 days of delivery
  • Be in its original condition
  • Include the original packaging where reasonably possible
  • Include all accessories, components or items originally supplied with the order

You may inspect the goods as reasonably necessary to determine their nature, characteristics and functionality.

Certain products may be excluded from returns where permitted by applicable law, including certain personalised, hygiene-sensitive, sealed or perishable products.

Any applicable exclusions will be communicated where relevant.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or you receive an incorrect item, please contact our Customer Support team as soon as possible.

Please provide your order details and, where requested, photographs showing the issue.

Our team will review the situation and provide an appropriate solution, which may include a replacement, refund or another remedy in accordance with applicable consumer protection laws.

Refunds

Once your return has been received and reviewed, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.

Original payment processing and banking times are outside Riviera's control.

European Consumer Rights

Nothing in this Shipping & Returns Policy limits any mandatory consumer rights available under applicable European Union or national consumer protection laws.

Where applicable, consumers purchasing online within the European Union have a statutory right of withdrawal in addition to the commercial 30-day return policy offered by Riviera.

If applicable law provides you with rights that are more favourable than the terms described on this page, those statutory rights will remain unaffected.

Payment Methods

For a simple and secure checkout experience, Riviera supports several major payment methods, including:

Shop Pay, Visa, Mastercard, American Express, Diners Club, Bancontact, Maestro, Apple Pay and Google Pay.

Available payment methods may vary depending on your country, device and payment provider.

Need Help?

Our Customer Support team is available 24/7.

service.rivieraeu@outlook.com

If you have any questions regarding shipping, delivery, returns or refunds, please contact us through the contact information provided on our website.

We will be happy to assist you.

Riviera
European Online Store