Contact Us
We're Here to Help
Have a question about your order, delivery, return or anything else?
The Riviera Customer Support team is available 24/7 and ready to assist you.
Whether you need information before placing an order or support with an existing purchase, simply get in touch and our team will be happy to help.
Customer Support
Email: service.rivieraeu@outlook.com
Our support team is available 24 hours a day, 7 days a week.
When contacting us about an existing order, please include your order number and the email address used to place your order. This will help us locate your purchase and assist you more efficiently.
What Can We Help You With?
You can contact us for assistance with:
- Order information
- Shipping and delivery
- Returns and refunds
- Payment questions
- Damaged or incorrect orders
- Product information
- Changes or issues with an order
- General questions
Shipping & Delivery Support
We offer Free Standard Shipping, with an estimated delivery time of 2–6 business days.
Please note that delivery times may vary depending on the destination country, courier operations, local services, customs procedures, public holidays, periods of high demand and other factors outside our direct control.
If your delivery is taking longer than expected, contact our support team and we will be happy to assist you.
Returns & Refunds
Riviera offers free returns within 30 days of delivery.
If you would like to request a return or need assistance with a refund, contact us at:
Please include your order number and a brief description of your request. Our team will provide you with the necessary instructions.
Response Times
We aim to respond to all customer enquiries as quickly as possible.
During periods of high demand, promotional events or public holidays, response times may occasionally be longer than usual. Rest assured that our team will review every request and assist you as soon as possible.
Contact Riviera
For all customer service enquiries:
Customer Support: 24/7
Riviera is committed to providing a simple, reliable and helpful shopping experience for customers across Europe.