Faq
Find answers to the most common questions about shopping with Riviera.
If you can't find what you're looking for, our Customer Support team is available 24/7 at service.rivieraeu@outlook.com.
Orders
How do I know if my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
If you don't see the confirmation email, please check your spam or junk folder before contacting our Customer Support team.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately at service.rivieraeu@outlook.com.
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible at service.rivieraeu@outlook.com with your order number and the correct shipping information.
If the order has not yet been dispatched, we will do our best to update the address. Once an order has been shipped, changes may no longer be possible.
Shipping & Delivery
How much does shipping cost?
Standard Shipping is completely free.
There is no additional charge for our standard delivery service.
How long does delivery take?
Our estimated Standard Shipping time is 2–6 business days.
Please note that this is an estimated timeframe and not a guaranteed delivery date.
Delivery times can vary depending on the destination country, courier operations, customs procedures, public holidays, periods of high demand, weather conditions and other circumstances outside our direct control.
Why is my order taking longer than expected?
While most orders arrive within the estimated timeframe, occasional delays can happen.
International transportation, local delivery networks, customs procedures, public holidays, high-volume periods and other external circumstances may affect delivery times.
If you are concerned about your delivery, contact our 24/7 Customer Support team and we will be happy to assist you.
Do you ship across Europe?
Riviera serves customers across the European market. Shipping availability for your specific destination will be displayed during checkout.
Returns & Refunds
Can I return my order?
Yes. Riviera offers free returns within 30 days of receiving your order, subject to our return conditions.
How do I start a return?
Contact us at service.rivieraeu@outlook.com within 30 days of receiving your order.
Please include your order number and the email address used for the purchase. Our Customer Support team will provide you with the necessary return instructions.
Please do not send your order back before contacting us.
Are returns free?
Yes. Eligible returns within our 30-day return period are free.
Please follow the return instructions provided by our Customer Support team to ensure your return is processed correctly.
When will I receive my refund?
Once your return has been received and reviewed, we will notify you regarding your refund.
Approved refunds are issued to the original payment method used for your purchase.
After a refund has been processed, the time required for the funds to appear in your account depends on your bank, card issuer or payment provider.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible at service.rivieraeu@outlook.com.
Include your order number, a description of the issue and, where requested, photographs showing the problem.
Our team will review the situation and provide an appropriate solution.
Payments
Which payment methods do you accept?
Riviera accepts a wide range of payment methods, including:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Bancontact
- Maestro
- Apple Pay
- Google Pay
The payment methods available at checkout may vary depending on your country, device and payment provider.
Is my payment secure?
We use established payment providers and secure checkout technology to process transactions.
Your payment information is handled through the relevant payment provider and is subject to its security and privacy standards.
What currency will I be charged in?
The applicable currency and final amount will be clearly displayed during checkout before you confirm your purchase.
Your bank or payment provider may apply its own currency conversion rates or fees where applicable.
Customer Support
How can I contact Riviera?
You can contact our Customer Support team by email:
When is Customer Support available?
Our Customer Support team is available 24 hours a day, 7 days a week.
We aim to respond to all enquiries as quickly as possible.
What information should I provide when contacting support?
For questions about an existing order, please provide:
- Your order number
- The email address used for the order
- A brief description of your request or issue
Providing this information helps our team assist you more efficiently.
Still Need Help?
We're here whenever you need us.
For any questions about your order, shipping, returns, refunds, payments or general assistance, contact our 24/7 Customer Support team.
Email: service.rivieraeu@outlook.com
Support: Available 24/7
Riviera — Simple shopping. Reliable support.